Privacy Policy - Patients

The Vale Foot Clinic – Privacy Notice

This policy describes how and when we collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us or otherwise use our services. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information we collect

To aid your treatment you will normally provide us with certain information, such as your name, date of birth, email address, postal address and medical information. We will store your information on an electronic patient record and diary system which is fully password protected. Any hard copies of your information are stored in the clinic and a locked filing cabinet. Access to these files is only provided to podiatrist’s and employees at the Vale foot clinic who are directly involved in your treatment.

Why we need your information and how we use it

When it is necessary for the provision of healthcare that allows us to provide a service to you, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support. We may also use your information to contact you to remind you of your appointments or to discuss your treatment;
When you have provided your affirmative consent which you may revoke at any time;
If necessary to comply with a legal obligation of court order or in connection with a legal claim.

Information sharing and Disclosure

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, such as the following:

  • Medical Professionals. With your consent we will share information with medical professionals such as your GP or consultants to allow continuity of care.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as external reception services
  • Best Reception is the reception service used by the Vale Foot Clinic they have limited access and have no visibility of any sensitive data or your medical history
    We will share your personal information with these third parties but only to the extent necessary to perform these services
  • Business transfers. If we sell or merge our business we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
  • Compliance with laws. We may collect, use, retain and share your information if we are legally required to.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The retention of podiatry records is normally a minimum of 8 years after the last appointment.

Your Rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below.

  • Access
    You have the right to access and receive copies of the personal information we hold about you by contacting us using the contact information below.
  • Change, Restrict, DeleteYou may also have the right to change, restrict our use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests.
  • ObjectYou can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • ComplainIf you wish to A concern about our use of your information ( and without prejudice to any other rights you may have), you have the right to do so with the information commissioner

How to contact us

For purposes of GDPR The Vale Foot Clinic are the data controllers of your personal information. If you have any questions or concerns, you may contact us via email Alternatively you can contact us in writing at the Vale Foot Clinic, High Street, Barry. CF62 7DY.

Privacy Policy - Website and Other Services

Last updated: February 23, 2022

The Vale Foot Clinic  (“us”, “we”, or “our”) operates the website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. 

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Google AdSense & DoubleClick Cookie

Google, as a third party vendor, uses cookies to serve ads on our Service.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.